Frequently Asked Questions
Find answers to common questions about the platform
Sample Requests
How do I submit a new sample request?
Can I edit a request after submitting?
What do the different statuses mean?
How do I find a specific request?
What is the reference code?
Tracking & Shipping
How do I track my shipment?
Who do I contact if my sample hasn't arrived?
Documents
What types of documents can be attached to a request?
How do I view documents attached to my request?
Account & Access
How do I get access to the platform?
I forgot my password. What should I do?
Can I be part of multiple companies?
Messaging & Notifications
How do I send a message about a request?
When will I receive email notifications?